Bob Kelleher Customer Experience For Dummies
Купить за 2077.49 RUR
Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online
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Bob Kelleher Employee Engagement For Dummies
Купить за 2077.49 RUR
The easy way to boost employee engagement Today more than ever, companies and leaders need a road map to help them boost employee engagement levels. Employee Engagement For Dummies helps employers implement the necessary plans to create and sustain an engaging culture, allowing them to attract and
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The Customer Journey: Customer Experience Management
Купить за 1670 RUR
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Rick DeLisi Digital Customer Service
Купить за 2313.31 RUR
Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions
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Jeanne Bliss Chief Customer Officer 2.0. How to Build Your Customer-Driven Growth Engine
Купить за 2179.42 RUR
A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve.
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Isabella Villani Transform Customer Experience
Купить за 1890.25 RUR
Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential
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Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence
Купить за 1945.92 RUR
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience – the Walt Disney Company. Co-Author
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Marc Benioff Customer Obsessed. A Whole Company Approach to Delivering Exceptional Customer Experiences
Купить за 2001.28 RUR
Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC
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Jeb Blount People Love You. The Real Secret to Delivering Legendary Customer Experiences
Купить за 1689.54 RUR
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience – something they
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Bernd Schmitt H. Customer Experience Management. A Revolutionary Approach to Connecting with Your Customers
Купить за 5196.03 RUR
In Customer Experience Management, renowned consultant and marketing thinker Bernd Schmitt follows up on his groundbreaking book Experiential Marketing by introducing a new and visionary approach to marketing called customer experience management (CEM). In this book, Schmitt demonstrates how to put
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Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience
Купить за 2192.52 RUR
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible,
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Scott Stratten UnSelling. The New Customer Experience
Купить за 1957.61 RUR
UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision
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